← Back to Home

Privacy Policy

Last updated: October 2025

1. Introduction

MonAI Global Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-premises document processing service.

2. On-Premises Processing

MonAI operates differently from cloud-based services:

  • All document processing occurs on hardware located in your office premises
  • Client documents and data never leave your building
  • We do not have access to your processed documents or extracted data
  • Your data is not transmitted to external servers or cloud storage

3. Information We Collect

We collect minimal information necessary to provide and maintain our service:

  • Contact Information: Name, email address, phone number, company name
  • Billing Information: Company address, payment details (processed securely by third-party payment processors)
  • Usage Analytics: Aggregated, anonymized usage statistics for service improvement (no access to document content)

4. How We Use Your Information

We use collected information for:

  • Service delivery and support
  • Billing and account management
  • Software updates and improvements
  • Communication about your service
  • Compliance with legal obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your information. Since document processing occurs entirely on your premises, you maintain direct control over your most sensitive data.

6. Data Retention

We retain your contact and billing information for the duration of your service agreement and as required by law. Documents processed on your premises remain under your control and retention policies.

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

8. Contact Us

For privacy-related inquiries, please contact us at:
Email: info@monaiglobal.com
Company: MonAI Global Ltd
Registration No: 16442630